Returns and Exchanges
If you are not completely satisfied with your purchase, you may return it within 30 days for a refund (less shipping) . Customers are responsible for return shipping costs. Before returning items to us, please e-mail firstname.lastname@example.org to notify us and get your RA (Return Authorization) Number. All returns must be in new condition. We cannot issue refunds if watches show signs of use. We cannot accept modified watches for credit. If links or straps are added or removed from the watch we cannot accept the watch for return. If there are any items missing (extra straps, strap pin removing tools, or any other accessories included with the purchase), the costs will deduct from the total price. The return policy is only effective for watches purchased from www.ferrowatches.com
Watches pre-ordered from Kickstarter, Indiegogo are eligible for exchange / store credit only within 30 days of receiving your watch.
Watches pre-ordered direclty from our website can be returned for a refund or exchange within 30 days after the order has been delivered. Please note that pre-orders delivery might differ from what is stated on the prodcut page as production times are estimates and can be delayed
Once an item has been received at our office, it is at our discretion whether to refund or exchange the item, based on a thorough inspection. Only items determined to be unused, unworn, unmodified and unaltered will be eligible for refunds or exchanges.
Customers will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs vary depending on the country / city you are located in. Shipping costs are normally beteeen $20 - $25 for US and Canada and from $35 to $70 for International shipments depending on shpping service used and country of destination.
Funds will generally be refunded using the same form of payment in which the watch was originally purchased. We will provide a refund via Paypal should this not be possible. Please note that we are not responsible for any fluctuation in the international currency exchange rate. International customers will receive refunds equivalent to the USD (US dollar) price at the time of purchase