Returns and Exchanges
If you are not completely satisfied with your purchase, you may return it within 30 days for a refund (less shipping) . Customers are responsible for return shipping costs. Before returning items to us, please e-mail firstname.lastname@example.org to notify us and get your RA (Return Authorization) Number. All returns must be in new condition. We cannot issue refunds if watches show signs of use. We cannot accept modified watches for credit. If links or straps are added or removed from the watch, we cannot accept the watch for return. If there are any items missing (extra straps, strap pin removing tools, or any other accessories included with the purchase), the costs will deduct from the total price. The return policy is only effective for watches purchased from www.ferrowatches.com (not for pre-orders)
Watches pre-ordered directly from our website can be returned for a refund or exchange within 30 days after the order has been delivered. Please note that pre-orders delivery might differ from what is stated on the product page as production times are estimates and can be delayed. There will be a 20% restocking fee on refunds for pre-orders from our website.
Any import taxes or duties charged by Canada Customs on returned products will be deducted from the total amount to be refunded.
All sales of Refurbished or sample watches are final and are exempt from return policy.
Watches pre-ordered from Kickstarter, Indiegogo are eligible for exchange / store credit only.
Once an item has been received at our office, it is at our discretion whether to refund or exchange the item, based on a thorough inspection. Only items determined to be unused, unworn, unmodified and unaltered will be eligible for refunds or exchanges.
Funds will generally be refunded using the same form of payment in which the watch was originally purchased. We will provide a refund via PayPal should this not be possible. Please note that we are not responsible for any fluctuation in the international currency exchange rate. International customers will receive refunds equivalent to the USD (US dollar) price at the time of purchase.