FREE INTERNATIONAL SHIPPING ON ALL WATCH ORDERS OF $200+
Taxes and duties
Customs office (or other authorities) in the destination countries may separately apply import duties, customs fees and/or other duties, fees, taxes and charges to your order. Customers are solely responsible for payment of these duties, fees, taxes and charges.
If we can be of any assistance regarding your international order, please don’t hesitate to contact us. We will be happy to answer your questions regarding international orders.
2 YEARS LIMITED WARRANTY
Ferro & Company Watches warrants this watch to be free of material and workmanship defects for a period of two years from the date of the original purchase.
This Warranty does not cover:
1. Damage, accidental or otherwise, not caused by defect of material or workmanship.
2. Damage caused by consumer misuse, tampering, or failure to follow the instructions in the Instruction Manual.
3. Damage to the finish of the case, crystal, bracelet, strap or other appearance parts caused by wear.
4. Moisture damage to a watch not marked "water resistant" on the back or on the dial.
5. Damage caused by failure to test and reseal the watch after battery change. If the watch has a defect described above within the warranty period.
All components (excluding battery, leather strap and buckle) will be repaired or the watch will be replaced free of charge. If the exact model is not available for replacement, a watch of equal value and similar style will be provided.
Please include a copy of your receipt as proof of purchase.
The warranty is not transferable and is only valid to the original purchaser.
PAYMENT INSTALLMENT / LAYAWAY POLICY
PAYMENT INSTALLMENT / LAYAWAY POLICY is not a loan or credit from Ferro & Co. Watches (Round 11 Trading Inc.) It is payments that will be debited from customer's paypal account or credit cards associated to the customer's paypal account.
Layaway Period – Orders may be placed on layaway for a maximum period of 60 days. Customers have the option of paying the layaway order balance in full at any time prior to the completion of the 60-day layaway period.
Payment Terms – Orders placed on layaway require at least 33% down payment. The deposit will be automatically calculated for you during checkout.
Discounts - No online discounts, gift cards, or coupons may be used in conjunction with a layaway order unless otherwise approved by Ferro & Company Watches (Round 11 Trading Inc.)
By choosing Payment Installments / Layaway plan, the customer agrees to pay the deposit and remaining payments via paypal. Pay pal will automatically debit customer's Paypal account each month until the full payment is made.
The customer also agrees that the purchased watche(s) will be sent after the order has been paid in full.
If you are not completely satisfied with your purchase, you may return it within 30 days. Watches purchased from Kickstarter or Indiegogo are not eligible for refund. Customers are responsible for return shipping costs. Before returning items to us, please e-mail firstname.lastname@example.org to notify us and get your RA (Return Authorization) Number. All returns must be in new condition. We cannot issue refunds if watches show signs of use. We cannot accept modified watches for credit. If links or straps are added or removed from the watch we cannot accept the watch for return. If there are any items missing (extra straps, strap pin removing tools, or any other accessories included with the purchase), the costs will deduct from the total price. The return policy is only effective for watches purchased from www.ferrowatches.com
Once an item has been received at our office, it is at our discretion whether to refund or exchange the item, based on a thorough inspection. Only items determined to be unused, unworn, unmodified and unaltered will be eligible for refunds or exchanges.
Funds will generally be refunded using the same form of payment in which the watch was originally purchased. We will provide a refund via Paypal should this not be possible. Please note that we are not responsible for any fluctuation in the international currency exchange rate. International customers will receive refunds equivalent to the USD (US dollar) price at the time of purchase
All prices are in US$.
Please note that your bank / financial institution will be calculating your home currency's exchange rate equivalent to your purchase value in US$.